De-escalating the reptile brain. Strategies to lower tension, bypass defense mechanisms, and move from “fight mode” to collaborative problem solving.
Most conflicts escalate because one or both parties have dropped out of their logic brain (Prefrontal Cortex) and into their threat brain (Amygdala). You cannot reason with an Amygdala. Effective conflict resolution is the art of regulating the other person’s nervous system so that logic can re-enter the room.
Validation: “I can see why you are frustrated.” This is not agreement; it is recognition. Validation signals safety and lowers the other person’s defenses.
The “We” Frame: Shift the language from “You vs. Me” to “Us vs. The Problem.” This recruits the brain’s tribal circuitry for collaboration rather than combat.
Be aware of Fundamental Attribution Error: attributing the other person’s mistakes to their character (“He is lazy”) while attributing your own mistakes to circumstance (“I was tired”).
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